High Intensity and Complex Care in Melbourne

Who Is High Intensity and Complex Care For?

High Intensity and Complex Care is suitable for NDIS participants who meet specific criteria, such as requiring ongoing medical support, high-level personal care, or continuous health monitoring. We can assist in determining eligibility based on your individual needs and NDIS plan details.

We support people who need:

• Ongoing medical or nursing-related care

• High-level physical or personal support

• Continuous monitoring for health and safety

• Skilled workers trained in complex and high-intensity support needs

Our approach is built around participant-centred support, ensuring care plans are collaboratively developed with participants, families, and support teams to align with personal goals, daily routines, and long-term well-being.

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What does it mean, High Intensity and Complex Care under the NDIS?

High Intensity and Complex Care under the NDIS refers to specialised supports for participants with complex health needs that require trained staff, strict safety procedures, and clinical oversight.

This level of care may include:

• Complex health support tasks

• Advanced personal care

• Ongoing monitoring and risk management

• Support delivered under approved NDIS disability services and disability support services.

Care is delivered in line with NDIS standards, with a strong focus on safety, dignity, and continuity.

What does our High-Intensity and Complex Care include?

We deliver a wide range of High Intensity and Complex Care services in Melbourne, carefully tailored to each participant’s individual needs, fostering confidence in personalised support.

Complex Health and Nursing Support

Trained professionals with extensive experience in high-intensity, complex health support deliver our NDIS nursing care, ensuring participants feel safe and cared for.

This includes:

• 24-hour high-intensity nursing care

• Complex bowel care

• Enteral feeding and ongoing management

• Urinary catheter management

• Subcutaneous injections

• Complex wound care and health monitoring

• Diabetes and chronic condition management

• Medication administration and observation

Advanced Personal and Daily Living Support

We provide respectful and reliable personal care in both home and supported living environments.

Support includes:

• NDIS personal care delivered with dignity.

• NDIS daily living assistance for high-support needs

• Mobility assistance and safe transfers

• Continence support and complex personal care

• Personal care at home or within supported accommodation

Behavioural and Psychosocial Support

Our team provides calm, consistent support for participants with complex emotional or behavioural needs.

This includes:

• Support for complex behaviours

• Emotional regulation and reassurance

• Collaboration with behaviour support practitioners and allied health teams

24 Hour and Ongoing Care Options

We offer flexible care arrangements based on assessed needs and NDIS funding.

Support is available through:

• In-home disability care

• Support within Supported Independent Living (SIL)

• Care during Short Term Accommodation NDIS

• Support throughout Medium Term Accommodation NDIS

• NDIS respite care when short-term intensive support is required

Care can be delivered in the comfort of your own home or within supported living accommodation.

Why Choose Us for High Intensity and Complex Care?

Families and coordinators choose us because we deliver High Intensity and Complex Care that is reliable, respectful, and clinically sound.

Proven Expertise in Complex Disability Care

We bring strong hands-on experience supporting participants with complex and high-risk needs, ensuring care is safe, structured, and responsive.

Highly Trained High-Intensity Support Team

Our team includes Registered Nurses, experienced disability support workers, and allied health professionals trained in high-intensity supports and complex personal care.

Clear and Transparent Communication

We work closely with families, support coordinators, plan managers, and healthcare professionals, ensuring everyone feels involved and confident in the care process.

Consistent Disability Home and Community Support

We deliver dependable disability home care and disability community support through consistent staffing and personalised care plans.

Frequently Asked Questions About High Intensity and Complex Care

Does my NDIS plan cover High Intensity and Complex Care?

Yes. If your plan includes funding for complex supports or NDIS nursing care, High Intensity Care may be included. We can assist with plan reviews and guidance.

Can high-intensity care be provided at home?

Yes. We provide in-home disability care and support in SIL, STA, and MTA settings.

Do you provide 24-hour care?

Yes. We offer ongoing and 24-hour support depending on assessed needs and available funding.

Do you work with families and support coordinators?

Absolutely. We collaborate closely with families, support coordinators, plan managers, nurses, and allied health teams.