Living independently matters. For many NDIS participants in Roxburgh Park and the surrounding northern Melbourne suburbs, Supported Independent Living provides the practical, day to day assistance that makes this possible. Our SIL support is shaped around each participant's routine, preferences, goals and NDIS plan, so support feels natural rather than disruptive. Whether you are exploring SIL for the first time or looking for a new provider in the Hume area, we are here to have a straightforward conversation about how we can help.
Supported Independent Living (SIL) is an NDIS funding category that pays for support workers to assist participants with daily tasks in their home. It is designed for people who need regular help to live as independently as possible, but who do not need to move into a residential care facility.
SIL can be delivered in a shared home with other participants, or in an individual property where a participant lives alone. In both arrangements, support is provided by trained workers who assist with practical tasks throughout the day, during the evening, overnight or across 24 hours when this is needed and approved.
Participants remain involved in everyday decisions. SIL is about assistance, not control. The goal is always to support each person to do as much as they choose for themselves, while having reliable help available for the things they find difficult.
SIL is likely a good fit for participants who:
If you are a family member, guardian or support coordinator trying to find suitable SIL accommodation in Roxburgh Park or nearby suburbs such as Craigieburn, Coolaroo, Meadow Heights or Greenvale, we welcome your enquiry.
We assist participants with the personal care tasks that form the foundation of a comfortable daily life. This includes:
Our support workers approach personal care with respect and consistency. Participants are supported to take part in their own routines to the degree they are able and willing.
A well run home supports wellbeing. We help participants with:
We also work alongside participants to develop their own skills in these areas where this is part of their goals.
Building practical skills supports greater long term independence. We can assist with:
Roxburgh Park sits within a well connected part of northern Melbourne. Participants can access local shops, parks, community spaces and services. We support participants to take part in the community by assisting with:
Support needs do not stop at the end of the day. We provide:
The level of overnight support is always based on assessed need and NDIS approval.
We follow a clear process to make starting SIL as straightforward as possible.
Initial Conversation
We begin with a relaxed conversation to understand what the participant needs, what matters to them and what they are hoping SIL will make possible. Family members, guardians and support coordinators are welcome to be part of this conversation.
Support Needs Review
We look carefully at the participant's NDIS plan, funding, daily support needs and any existing assessments. This helps us understand the level and type of SIL support that is right for them.
Personalised Planning
We work with the participant, their family and their support coordinator to build a support plan that fits their routine, goals and preferences. Nothing is finalised without the participant's input.
Service Agreement
Once the plan is agreed, we put everything into a clear service agreement. We take the time to make sure the participant understands what has been agreed and is comfortable before support begins.
Ongoing Reviews
We check in regularly to make sure support continues to meet the participant's needs. If things change, we adjust. Formal reviews are scheduled, but we welcome feedback at any time.
We know that finding the right SIL support is rarely a solo process. Families, guardians, support coordinators, plan managers and allied health professionals are often central to the decision.
We work collaboratively with everyone involved in a participant's life. This means:

We are a registered NDIS provider delivering Supported Independent Living services to participants in Roxburgh Park and across the City of Hume. Here is what shapes how we work:
Ready to discover how Prompt Carer Services can make a positive difference in your life? We invite you to:
1800 477 667
info@promptcarerservices.com.au
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Let us provide the in-home disability care or community participation NDIS support you’ve been seeking. Together, we’ll create a personalised plan that aligns perfectly with your aspirations, helping you or your loved ones live a fulfilling, independent life.
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