Our Supported Independent Living service in Lalor is built around each participant as an individual. We provide practical, hands-on support with everyday tasks while making sure participants keep real control over how they live, what they do and how their day is shaped.
Supported Independent Living, commonly known as SIL, is an NDIS-funded support designed to help participants live as independently as possible in their own home. It is not the accommodation itself. Rather, it is the funded assistance provided inside the home to help with daily living.
SIL is intended for participants who need regular, consistent support to manage everyday tasks safely and comfortably. Support can be arranged in a shared home with compatible housemates or in an individual home, depending on what suits the participant.
Assistance may be available during the day, in the evening, overnight or across 24 hours where this is included in the participant's NDIS plan and assessed as required. At every stage, participants remain actively involved in decisions about their support and their home life.
SIL accommodation in Lalor may suit participants who:
Lalor is a well-connected suburb in Melbourne's northern growth corridor, close to Thomastown, Epping and Bundoora. For participants and families in this part of the city, local SIL support means staying close to familiar communities, nearby services along High Street and easy access to transport and medical facilities in the area.
We assist with the personal care tasks that form the foundation of each day. This includes:
Our support workers approach personal care with respect, consistency and attention to each participant's preferences.
Keeping a home running smoothly is part of living well. We support participants with:
Building practical skills helps participants feel more capable and confident over time. We support skill development across areas such as:
Staying connected to the community matters. We support participants to take part in activities and outings around Lalor, Thomastown and nearby areas, including:
For participants who need support outside of standard daytime hours, we offer:
We follow a clear and straightforward process so participants, families and support coordinators always know what to expect.
Initial Conversation
We start with a relaxed conversation to understand the participant's situation, current supports, disability-related needs and what they are hoping SIL can provide. This helps us assess whether our service is the right fit.
Support Needs Review
We look at the participant's NDIS plan, support budget and any relevant assessments. We work closely with support coordinators and plan managers during this stage to make sure everything aligns.
Personalised Planning
We develop a support plan that reflects the participant's goals, daily routines, preferences and any clinical or personal care requirements. Nothing is assumed. The plan is built around the individual.
Service Agreement
Once everyone is satisfied with the plan, a formal service agreement is put in place. This sets out the supports, hours and expectations clearly.
Ongoing Reviews
We check in regularly with the participant, their family and their support network to make sure the support remains relevant and effective. Plans are adjusted as needs or goals change.
We recognise that families, guardians, support coordinators, plan managers and allied health professionals play an important role in shaping a participant's SIL arrangement. We actively welcome that involvement.
Our approach includes:

We are a registered NDIS provider offering Supported Independent Living services in Lalor and across Melbourne's northern suburbs, including areas such as Roxburgh Park, Epping, Thomastown and Bundoora.
What shapes our approach:
Ready to discover how Prompt Carer Services can make a positive difference in your life? We invite you to:
1800 477 667
info@promptcarerservices.com.au
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Let us provide the in-home disability care or community participation NDIS support you’ve been seeking. Together, we’ll create a personalised plan that aligns perfectly with your aspirations, helping you or your loved ones live a fulfilling, independent life.
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