Living independently matters. Whether you are navigating daily routines, building new skills or simply needing some reliable assistance at home, Supported Independent Living in Melbourne gives you the practical support to live life on your own terms. Our SIL services are built around each participant's routine, preferences, goals and NDIS funding. We work with you to find the right level of support, so you have what you need when you need it without giving up your privacy, your choices or your sense of home.
Supported Independent Living (SIL) is an NDIS-funded support that provides assistance with everyday tasks in the home. It is designed for participants who need regular help to live as independently as possible.
SIL is not accommodation itself. Instead, it is the funded support that is delivered inside the home, whether that is a shared house with other participants, a private rental or another suitable property in Melbourne. The level of support provided depends on each participant's assessed needs and their NDIS plan.
Support can be available during the day, in the evening, overnight or across 24 hours where this is required and approved. Participants stay involved in everyday decisions about how their home is run and how their routine is shaped.
SIL is suited to participants who need regular, ongoing assistance in a home setting. You may be a good fit if you:
SIL is suitable for adults with a range of disabilities including physical, intellectual, psychosocial and neurological conditions. If you are not sure whether SIL is right for your situation, we are happy to talk it through.
We offer a broad range of SIL supports tailored to each participant. Below is a clear picture of what we can assist with.
Our support workers assist with the personal care tasks that form the foundation of each day. This includes:
We follow your preferences and your pace. Nothing is rushed.
A safe, comfortable home requires more than personal care. We assist with the domestic side of daily life, including:
For participants who want to grow their confidence and capability, we support practical skill development across areas such as:
Melbourne has a well-connected public transport network, and building confidence using trains, trams and buses can open up real independence for participants living in inner suburbs like Fitzroy, Collingwood and Carlton, or outer areas like Footscray, Preston and Dandenong.
Staying connected to the community is an important part of daily life. We can assist participants to:
For participants who need support outside of standard hours, we offer:
We follow a clear and straightforward process from your first contact through to ongoing support.
Initial Conversation
We start with a conversation. You tell us about yourself, your situation, your goals and what kind of support you are looking for. There is no pressure and no obligation at this stage.
Support Needs Review
We review your NDIS plan and assessed support needs together. If you have a support coordinator or plan manager, we are happy to involve them at this stage.
Personalised Planning
We develop a support plan built around your preferences, routines, goals and the type of living arrangement you are moving into or currently in.
Service Agreement
We put together a clear service agreement that outlines your supports, hours and how changes can be made. You have time to review it and ask questions.
Ongoing Reviews
Support is not static. We hold regular check-ins and formal reviews to make sure your supports continue to meet your needs as life changes.
We know that decisions around SIL often involve more than one person. Families, guardians, support coordinators, plan managers, nurses and allied health professionals all play a role in helping participants find the right support.
We make it easy to work with the people around you. This means:
The participant remains at the centre of every decision. Our role is to assist and support, not to make choices on anyone's behalf.
Support coordinators and referrers in Melbourne are welcome to contact us directly to discuss suitability, capacity and the referral process.

Choosing a SIL provider is a significant decision, and we take that seriously. Here is what participants and families can expect from us:
Ready to discover how Prompt Carer Services can make a positive difference in your life? We invite you to:
1800 477 667
info@promptcarerservices.com.au
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Let us provide the in-home disability care or community participation NDIS support you’ve been seeking. Together, we’ll create a personalised plan that aligns perfectly with your aspirations, helping you or your loved ones live a fulfilling, independent life.
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