Living independently means something different for every person. For some, it means managing a morning routine with a little help. For others, it means having consistent, skilled support around the clock. Our Supported Independent Living in Craigieburn is built around what each participant actually needs, from everyday personal care through to overnight assistance and practical skill building.
Supported Independent Living (SIL) is an NDIS-funded support category that helps people with disability live as independently as possible in their own home or in a shared living arrangement. It covers the assistance participants need with daily tasks, not the cost of rent or the home itself.
SIL is designed for people who need regular support to manage their day safely and comfortably. That support might be available during the day, in the evenings, overnight, or across 24 hours where a participant's needs and NDIS plan require it.
In a shared SIL home, participants typically live with one or more housemates and share the cost of support staff. In an individual arrangement, the participant lives alone and receives support tailored entirely to them. In both settings, participants remain involved in everyday decisions about how their home runs and how their support is delivered.
SIL does not replace a person's autonomy. It supports it.
SIL may suit participants who:
We provide a broad range of SIL supports across Craigieburn and the surrounding northern suburbs, including Roxburgh Park, Mickleham, Kalkallo and Donnybrook. Our support workers live and work in this community. They understand the local area, including transport routes along the Hume Freeway corridor, access to services around Craigieburn Town Centre, and connections to local health and community facilities.
Supporting someone with personal care requires skill, patience and genuine respect. Our team assists with:
We follow each participant's preferred routine rather than a fixed schedule that suits the house.
A well-run home environment makes a real difference to daily wellbeing. Our team can assist with:
Where participants want to be involved in these tasks, we encourage that. Taking part in everyday household activities is one of the ways people build confidence and practical skills over time.
Many participants in our SIL homes work toward greater independence over time. We support skill building across areas such as:
Progress looks different for everyone. We work at the participant's pace and celebrate small steps as well as larger milestones.
Being part of the Craigieburn community matters. Our support workers assist participants to access local activities, services and connections, including:
We support participants to build and maintain meaningful connections in the community rather than just within the home.
Some participants need support that continues beyond daytime hours. We can provide:
The level of overnight support is determined by the participant's needs, their NDIS plan, and the recommendations of their support team.
Getting started with SIL involves a number of steps. Here is how the process typically works with us.
Initial Conversation
We begin with a relaxed conversation to understand the participant's situation, preferences and what they are looking for in a SIL arrangement. Families, carers and support coordinators are welcome to be part of this discussion.
Support Needs Review
We work through the participant's NDIS plan and support needs in detail. This helps us understand what level of support is required, how many hours may be needed each day, and whether shared or individual SIL is likely to be the better fit.
Personalised Planning
We develop a support plan that reflects the participant's daily routine, personal goals, communication preferences and any clinical or cultural requirements. Nothing is set in a way that cannot be adjusted as needs change.
Service Agreement
Once the participant and their support network are comfortable with the plan, we put a clear service agreement in place. This outlines what support will be provided, when, and how it will be delivered.
Ongoing Reviews
We review the support plan regularly with the participant and their team. As goals are achieved or circumstances change, we adjust the plan to stay relevant and useful.
We work closely with the people around each participant, including families, guardians, support coordinators, plan managers, nurses and allied health professionals. Good SIL support depends on clear communication and a shared understanding of the participant's needs and goals.
In practice, this means:

Choosing a SIL provider is a significant decision. Participants and families want to know that the team involved will be consistent, skilled and genuinely attentive.
Here is what our SIL service includes:
Ready to discover how Prompt Carer Services can make a positive difference in your life? We invite you to:
1800 477 667
info@promptcarerservices.com.au
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Let us provide the in-home disability care or community participation NDIS support you’ve been seeking. Together, we’ll create a personalised plan that aligns perfectly with your aspirations, helping you or your loved ones live a fulfilling, independent life.
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